These Terms and Conditions set out the basis on which removal and associated services are supplied by Removal Companies Kensington to clients. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, business, or organisation requesting removal or associated services.
Company means the removal service provider trading as Removal Companies Kensington.
Services means any removal, packing, unpacking, storage, clearance, or related services provided by the Company.
Premises means the property or properties from which items are collected, delivered, or stored.
Goods means the items, furniture, personal effects, equipment, or materials which the Company agrees to move, store, pack, or otherwise handle.
The Company provides domestic and commercial removal services, including but not limited to the collection, transportation, and delivery of Goods, as well as optional packing, unpacking, and short-term storage. Services are available within the United Kingdom, with a focus on the Kensington area and surrounding locations, subject to availability and operational limitations.
The precise scope of the Services for each job will be agreed at the time of booking, based on the information supplied by the Client. Any additional work or changes requested after the booking has been confirmed may result in extra charges.
3.1 Initial enquiry
The Client may request a quotation by providing details of the Premises, access, volume and type of Goods, special handling requirements, timing, and destination. Quotations are based on the information supplied and are subject to revision if that information is incomplete or inaccurate.
3.2 Quotations
Unless otherwise stated, quotations are estimates only and do not constitute a fixed price offer. Quotations are normally valid for a limited period from the date of issue, after which the Company may revise or withdraw them.
3.3 Confirming a booking
A booking is only confirmed when the Client has accepted the quotation, agreed to these Terms and Conditions, and paid any required deposit. Provisional dates are not guaranteed until this confirmation process is complete.
3.4 Changes to bookings
Any change to dates, addresses, access conditions, volume of Goods, or requested Services must be notified as early as possible. The Company reserves the right to adjust the price, availability, and schedule to accommodate such changes.
The Client is responsible for:
Ensuring that adequate and accurate information is given when requesting a quotation and confirming a booking.
Obtaining all necessary permissions, parking suspensions, or permits required for loading and unloading at the Premises.
Ensuring reasonable access to the Premises, including clear driveways, stairways, lifts, and entrances.
Properly securing or disconnecting appliances before removal, unless specific arrangements are made with the Company.
Ensuring that any Goods of a hazardous, prohibited, or unusually high value nature are declared in advance.
The Company is not responsible for delays or additional costs caused by a failure to meet these responsibilities.
Unless expressly agreed in writing, the Company will not carry or handle:
Explosives, flammable substances, or hazardous materials.
Illegal goods, stolen property, or items that cannot be legally transported.
Valuables such as jewellery, watches, precious metals, money, securities, or important documents.
Livestock, pets, or perishable goods requiring special environmental conditions.
If such items are included without the Company's knowledge or consent, the Company shall have no liability for any loss, damage, or consequence arising and may arrange for disposal in line with applicable regulations at the Client's cost.
6.1 Client packing
Where the Client packs the Goods, the Client is responsible for ensuring that Goods are suitably packed to withstand the normal risks of removal and transportation. The Company is not liable for damage arising from inadequate or improper packing carried out by the Client or a third party instructed by the Client.
6.2 Company packing
If the Company is engaged to pack or partially pack the Goods, it will exercise reasonable care and use appropriate materials. The Client must notify the Company of any items requiring special handling, such as fragile antiques, glass, artworks, or electronic equipment.
6.3 Dismantling and reassembly
Where dismantling and reassembly services are requested, the Company will perform them using reasonable skill and care. The Company does not guarantee that items will be reassembled in exactly the same condition if they were poorly assembled or damaged prior to dismantling.
7.1 Deposits
The Company may require a deposit to secure a booking. The deposit amount and due date will be confirmed at the time of booking. Deposits may be non-refundable, subject to the cancellation terms set out in these conditions.
7.2 Payment terms
Unless otherwise agreed, the balance of the charges is payable before or on the day of the move, prior to commencement of the Services. For business clients, alternative payment terms may be agreed in writing.
7.3 Methods of payment
The Company will inform the Client of accepted payment methods. The Client is responsible for ensuring cleared funds are available by the required payment date.
7.4 Additional charges
The Company reserves the right to apply additional charges where:
There are delays caused by circumstances beyond the Company's reasonable control, such as waiting for keys or restricted access.
Additional Goods, locations, or Services are added that were not included in the original quotation.
Parking costs, fines, tolls, or congestion charges are incurred in the performance of the Services.
8.1 Client cancellations
The Client may cancel or postpone a booking by giving notice to the Company. Any entitlement to a refund of deposits or prepayments will depend on the notice period given, as notified at the time of booking. The Company reserves the right to charge a cancellation fee where insufficient notice is provided or where costs have already been incurred.
8.2 Company cancellations
In the unlikely event the Company must cancel a booking due to operational, safety, or legal reasons, it will endeavour to provide as much notice as reasonably possible and offer an alternative date where feasible. The Company's liability in such cases will be limited to refunding any deposit or prepayment received for the affected booking, and it will not be liable for consequential losses.
The Client must ensure suitable access and parking arrangements at both collection and delivery addresses. Where special parking arrangements or permits are required, the Client should obtain them in advance unless otherwise agreed.
If access is restricted, unsafe, or causes significant delays, the Company may charge waiting time, use smaller vehicles, or rearrange the move at additional cost. The Company is not liable for delays caused by traffic conditions, road closures, weather, or other events beyond its reasonable control.
10.1 Duty of care
The Company will exercise reasonable skill and care in handling, transporting, and storing Goods. However, the Client acknowledges that some risk of loss or damage is inherent in any removal process.
10.2 Exclusions
Unless otherwise agreed in writing, the Company is not liable for:
Loss or damage arising from inherent defects, natural deterioration, or pre-existing damage to Goods.
Damage to items packed by the Client or a third party instructed by the Client, where such damage is attributable to inadequate packing.
Loss of data or software from computers, hard drives, or electronic devices.
Damage resulting from the disconnection or reconnection of appliances, unless this forms a specific part of the Services and is carried out negligently.
10.3 Limit of liability
Any liability the Company may have for loss of or damage to Goods shall, to the fullest extent permitted by law, be limited to a reasonable amount reflecting the cost of repair or replacement, having regard to the age, condition, and value of the Goods. The Client is encouraged to maintain suitable insurance cover for high value items.
10.4 Notification of claims
The Client must inspect Goods upon delivery and notify the Company of any visible loss or damage as soon as reasonably practicable. Any claim must be made within a reasonable time frame after completion of the Services, with sufficient details to allow the Company to investigate.
11.1 Prohibited waste
The Company must comply with UK waste and environmental regulations. It will not remove or dispose of hazardous or controlled waste unless specifically licensed and authorised to do so.
11.2 General waste removal
Where the Services include the removal of unwanted items, furniture, or general household or office waste, the Company will transfer these items to appropriate facilities in line with legal requirements. Additional charges may apply depending on the nature and quantity of the materials.
11.3 Client obligations
The Client must not request the Company to dispose of items in a manner that would breach UK waste legislation. If the Company reasonably believes any item constitutes prohibited waste or presents a safety risk, it may refuse to handle or dispose of such item.
The Company maintains appropriate insurance cover as required for operating as a removal service provider in the UK. Details of the level of cover can be provided on request.
The Client is responsible for arranging any additional insurance required to cover the full value of Goods, especially for items of high or unusual value, as the Company's liability is limited as set out in these Terms and Conditions.
Where storage forms part of the Services, the following additional terms apply:
The Company will take reasonable care in storing the Goods, but cannot guarantee specific environmental conditions unless expressly agreed.
Storage charges are payable in advance or in accordance with any separate storage agreement.
The Client must keep the Company informed of current contact details.
If storage charges remain unpaid, the Company may exercise a lien over the Goods and, after giving reasonable notice, may sell or dispose of them to recover outstanding sums.
The Company aims to provide a professional service to all clients. If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, providing full details and any supporting information.
The Company will investigate complaints in a timely manner and seek to reach a fair resolution. Nothing in this section limits the Client's rights to pursue legal remedies in the courts of England and Wales where disputes cannot be resolved amicably.
The Company will collect and process personal data necessary to provide the Services, manage bookings, handle payments, and comply with legal obligations. Personal data will be processed in accordance with applicable UK data protection laws.
The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary for the performance of the Services, for legal or regulatory reasons, or where the Client has given consent.
Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, for fraud, or for any other liability which cannot be excluded under UK law.
Subject to that, the Company will not be liable for any indirect or consequential losses, including loss of profits, loss of business, or loss of opportunity arising out of or in connection with the Services, even if such loss was foreseeable.
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to adverse weather, acts of God, industrial disputes, traffic incidents, or legal restrictions. In such cases, the Company will take reasonable steps to minimise disruption and, where possible, agree an alternative date or arrangement with the Client.
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client's booking will apply to that booking. Any material changes will be made available on request.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services. The Client acknowledges that they have not relied on any statement, promise, or representation not expressly set out in these documents.
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
If you're looking for a cheap way to move out why not call our moving company in Kensington!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
(67)